FAQ

The Frequently Asked Questions category answers some of most common questions we receive. Hairy Crab at Home believes that premium quality foods brings you satisfaction and pamper yourself through a hard day of work. We strongly believe that great customer service leads to lasting relationships. Further enquires, please drop us an email anytime at enquiries@hairycrabathome.com or call us at +65 6100 1633.

 

Getting Started

To place an order, you have to create an account. You can register with these 3 simple steps:

  1. Go to https://hairycrabathome.com
  2. Click on ‘Create Account’ in the upper right corner
  3. Fill in your email and password and click ‘Register’

It’s free to create an account with Hairy Crab at Home.

Once you’ve registered an account, you can click on ‘My Account’ at the top of the home page. Here you can edit your account information. If you are still having issues, please email us at support@hairycrabathome.com or call us at +65 6100 1633.

 

Delivery

We deliver to all home and office addresses within Singapore, except for Jurong Island.

We deliver daily and you may chose your delivery date and delivery time slot during check-out, do indicate any request under ‘Delivery Note’ (e.g Call One Hour before delivery. Our Delivery time slot as follows:
Morning 9am – 12pm
Afternoon 12pm – 4pm
Evening 4pm – 7pm

Unfortunately, our friendly deliveries cannot be made at a specified time. We will try our best to match your timing indicated, Do refer to your tracking order to locate our friendly delivery van.

Minimum order of $80 SGD, Otherwise there will be a delivery charges of $25 per trip.

NO WORRIES! Immediately email our friendly customer service at sales@hairycrabathome.com . We will do all that we can to your request, if the order has already begun the delivery process, we are sorry that we cannot change the delivery address.

Immediately contact our friendly customer service at +65 6100 1633 or email us at sales@hairycrabathome.com  at least twelve (12) hours in advance before your delivery time slot. We will do all that we can to honor your request, but if the order has already begun the delivery process, we cannot change your delivery time slot.

For food hygiene purposes, no deliveries shall be left with security guard/concierge personnel or be left outside your door.

We seek your understanding that an appropriate person is present to acknowledge the delivery. If no one is at home and there is a missed delivery, we will contact you to reschedule another delivery time and date.

Unfortunately, we only make delivery right now. If you have any urgent request please call us at +65 6100 1633 and we will try our best to accommodate your request.

Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an insulated box with ice packs designed to maintain the temperature of the LIVE hairy crabs.

Our friendly delivery partner S.F Express Pte Ltd will bring the order to your door. You’ll be able to recognize our drivers by the boxes of carefully packed Live hairy crabs. Once there, our delivery person will contact you at the contact number you have provided. Please make sure you are ready to receive the delivery during the delivery time slot you have chosen.

Refrigerated perishables will stay Live in the delivery boxes after delivery. However, we recommend Live hairy crabs to be placed in the refrigerator (5-12 degree) immediately after you received the items.

We welcome feedback from you, and we will take feedback seriously and we are always interested to hear about order delivery experience with us. Please email us at support@hairycrabathome.com or call us at +65 6100 1633 to share your experience.

Placing an Order

  1. Go to https://hairycrabathome.com
  2. Click ’Create Account’ on the upper right side of the website
  3. Fill in your email address and password then click ’REGISTER’
  4. You will receive a Welcome email confirming your account has been set up
  5. Click on the  link in the  email and log in to your HairyCrabatHome Account
  6. To start shopping, simply select the product that you want to purchase, choose the quantity and click ’ADD TO CART’. You may also adjust the quantity or remove items once they are in your cart
  7. After selecting all the items that you want, go to the shopping basket icon ’My Cart’ in the upper right corner and click ’PROCEED TO CHECKOUT’
  8. Enter your Delivery Address, Delivery Date and indicate the Time, then click ’PROCEED TO PAYPAL
  9. You will be prompted to make payment using PayPal. Note, you do not need to create a PayPal account to make payment
  10. After payment, you will receive an email order confirmation
  11. You can also check ’Your Orders’ to ensure that your order has been processed

First, register to create an account. To find your groceries, simply browse our departments or use the search box to seek out specific items. To add an item to your shopping cart, go to the particular item page enter the quantity you wish to purchase in the quantity field then click ‘Add to Cart’.

We had ensured that all our products are available for. If the product you want is not available, please email us at enquiries@hairycrabathome.com and specify the product and quantities you would like to order. You can also call us at +65 6100 1633 to speak to our friendly customer service team.

Yes you can! Immediately contact our friendly customer service at +65 6100 1633 or email us @ sales@hairycrabathome.com at least twelve (12) hours in advance before your delivery time slot. We will do all that we can to honor your request, but if the order has already begun the shipping process, we cannot change or cancel it. Please note we appreciate as much notice as you can give us!

You will receive an email confirmation as well as a shipping notification for each order placed online. The email confirmation should arrive within 24 hours. This confirms that we have started processing your order and provides you with your order confirmation number. The shipping notification is sent to you the moment your product is shipped.

If you would like to find out the status of your orders, do drop us an email at sales@hairycrabathome.com with your order confirmation number (e.g. HairyCrab-1) or contact our friendly customer service at +65 6100 1633.

If you want to make a large, commercial order, please email us at sales@hairycrabathome.com and specify the product and quantities you would like to order.

 

Payment Information

You can pay using Paypal Express checkout, the safest and securest payment gateway on the internet. Paypal accepts Visa, MasterCard, Discover and American Express credit cards or bank transfers. You do not need to create a PayPal account to make a payment.

You can pay through your bank account online via Paypal, Visa, MasterCard, Discover and American Express credit cards. We do not accept paper cheques, cashier’s cheques, money orders and cash at this time..

Will my information be kept private

HairyCrabatHome doesn’t like it when someone gives away our personal information and neither do you! That’s the reason why we don’t sell, rent or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.Read More About the Privacy Policy.

 

Problem With My Order / Returns

Please check your order upon delivery. While we take extreme care to ensure that your items are delivered with care, any claims for Dead Crabs must be made WITHIN THE DAY OF DELIVERY and we will work with you to make it right or issue you a credit. Please call us right away at +65 6100 1633 or email us at support@hairycrabathome.com .

Please contact us prior to discarding any item that you are not satisfied with. In order to ensure that we are delivering food of the highest quality, we may choose to pick up an item that is not to your satisfaction.

Our apologies, mistakes occasionally happen, so if an item is missing from your order, please call us immediately at +65 6100 1633 or send us an email at support@hairycrabathome.com of the item that’s missing.

 

My Account

We store your username and password, any shipping addresses you’ve used, your billing address information and past orders. We do not store your credit card information.

Your username is your email address.

If you have forgotten your password, click ‘My Account’, click on the ‘Lost your password?‘ link. On the password retrieval page, you may enter your e-mail address, and we’ll email you a link to change your password.

 

Feedback

We value your feedback and suggestions on how we can improve to service you better.
To give feedback on the website or service, please email to support@hairycrabathome.com .